Customer Help

Our team is always here to assist.

Common purchase queries answered

Orders and Shipping

Depending on the location it can take from 48 hour till one week.

Navigate to the My Account page on the right side of your screen. Fill in your username or email address and create a password. Then click Log In. 

When you make a mistake it’s best to send us an email immediately via service@u-lace.eu with the request to change the address. Please send us the right adres immediately.

Depending on the shipment method you will receive a track and trace code by email. 

No! None of your payment information is stored on any of our servers. 

Yes! But it is included in the price. 

We ship to 28 European countries. You can find a list on our Story page. 

Depending on how big your order is it will be added to one package. 

If you need to swap an item

Returns and Exchanges

Items can be returned within 30 days. If you make use of this feature you will receive your money back as soon as we receive the products. 

We take good care of our orders. If you received a wrong item please let us know by sending us an e-mail via service@u-lace.eu.

Make a picture and send us the picture via service@u-lace.eu  

Please send us an email at service@u-lace.eu. 

Email us as soon as possible at service@u-lace.eu. 

Email us as soon as possible at service@u-lace.eu. 

Yes, you can. Just  send us an email at service@u-lace.eu. 

Yes, you can. Just send us an email at service@u-lace.eu.

Shipping to 29 Countries

Starting at 1,95 euro

Easy 30 days returns

30 days money back guarantee

European Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa / Mollie

Copyright 2020 – U-Lace Europe